Get in Touch With Us
Got a question about something you read on this site, spotted a detail that needs updating, or want to tell us about a casino not on Gamstop we haven't covered yet? This page explains how to reach us and what you can expect once you do.
How to Contact the Team
Email is the best way to reach us. Send your message to [email protected] and a member of our editorial team will read it — we don't rely on automated replies to close out an enquiry. We aim to respond within two working days, though this can stretch slightly when volumes are higher than usual.
Including a short summary of what your message is about helps us route it to the right person and get back to you faster. There's no form to fill in and no account needed — just a straightforward email.
What We Can Help With
- Questions about our reviews — If anything in our coverage of gambling sites not on Gamstop, their bonuses, or their payment methods isn't clear, ask us to explain how we reached a conclusion.
- Corrections — Offers, licensing details and terms at non Gamstop casinos change often. If you've noticed something on the site that looks out of date, tell us and we'll look into it promptly.
- Suggestions for coverage — If you'd like us to look at a new casino not on Gamstop, a particular payment method, or a topic we haven't addressed, we're happy to hear it.
- Partnership or business enquiries — If you represent an operator or an affiliate partner and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling behaviour — If you or someone you know is struggling with gambling, mention this in your message. We can point you towards independent support organisations, and we'd encourage anyone worried about their play to seek that support directly rather than wait on an email reply.
Why We Don't List a Phone Number or Live Chat
We're an independent comparison and review site, not a casino operator or a customer support desk. We don't hold player accounts, process deposits or withdrawals, or resolve disputes with individual brands. For account-specific issues — a delayed withdrawal, a bonus that hasn't credited, or a login problem — you'll need to contact the casino in question directly through the support channels listed on its own site, since we simply don't have access to that information.
What we can do is help you understand how a site operates, how its bonus terms read, and how it compares with others before you sign up. For a rundown of the brands we currently rate highest, our best non Gamstop casinos guide is the place to start.
A Note on How We Cover This Market
Everything we publish about casinos not on Gamstop, betting sites not on Gamstop, and related offers is written for adults aged 18 and over. Self-exclusion through Gamstop is a personal choice, and readers who contact us about it are never judged for looking at alternatives — we simply aim to give accurate, balanced information so any decision is an informed one. If you get in touch to flag something inaccurate about licensing, jurisdiction or terms attached to any brand we cover, we take that seriously and will review it against the source material.
What Happens to Your Message
Every email is read by a person on our editorial team, not filtered through a bot. Depending on the subject, we may reply directly, forward specific details to whoever maintains that section of the site, or simply confirm we've noted your feedback for a future update. We don't share your email address with third parties or use it for anything beyond replying to you.
If you haven't heard back within a few working days, feel free to send a follow-up — messages occasionally get missed, and a nudge helps us catch that.